Returns & Refunds

We want you to enjoy a happy and satisfying experience with Suraj Tea. If you face any issues with your order, we’re here to help.

Returns Policy

Since tea and food items fall under consumable goods, we accept returns only in the following cases:

• Wrong item delivered

• Damaged or leaking packaging

• Product expired on arrival

To initiate a return, please contact us within 48 hours of delivery.

Refund Policy

Refunds are processed only for verified and approved return requests.

After approval:

• Refunds will be issued within 5–7 business days.

• Refunds will be credited to the original payment method.

Non-Returnable Items

• Opened or used products

• Products without original packaging

• Items ordered by mistake

• Products damaged due to customer handling

Replacement Option

In many cases, we may send a free replacement instead of a refund.

Please reach out to support@surajtea.in with your order ID and issue details.